Planet Fitness FAQ
Planet Fitness offers a senior discount program for individuals aged 65 and older who are on Medicare. This program provides a discounted membership rate, although the exact details may vary depending on the location as each club is independently owned and operated. To qualify, seniors can visit their local Planet Fitness club and inquire about the discounted rate. Additionally, Planet Fitness offers half-price memberships for individuals aged 60 and over during National Senior Day, which is celebrated annually. Planet Fitness offers a special military discount program for active-duty military personnel, veterans, and their families. This program provides a free week-long "PF Black Card" membership, which includes full access to club services, free small group fitness training, and relaxation perks like HydroMassage and chair massages. To qualify, individuals must show proof of military service, such as a military ID, at any of Planet Fitness' over 1,800 clubs nationwide. This discount is available annually during Veterans Day and can be redeemed by visiting a Planet Fitness location during the specified period. Planet Fitness offers a student discount program called the High School Summer Pass, which allows high school students aged 14-19 to work out for free at any of its over 2,400 locations in the United States and Canada from May 15 to August 31. This program provides access to free fitness training from certified trainers, free workouts designed specifically for high schoolers, and workout plans available through the Planet Fitness app. To qualify, students must register online or in-club with a parent or guardian if under 18, and can then work out at their designated location. This program is a valuable opportunity for high school students to prioritize their physical and mental wellness during the summer months. Planet Fitness does not offer a birthday discount program. Unlike many other retailers, Planet Fitness does not provide any special discounts or perks on birthdays. This means that members will not receive any exclusive offers or savings on their birthday. Instead, they can take advantage of the gym's regular promotions and discounts available to all members. Planet Fitness does not offer a frontline worker discount program. They do not provide discounts specifically for law enforcement officers, firefighters, healthcare workers, nurses, or EMTs. However, they do offer other discounts and perks, such as student discounts and exclusive deals for members through their partnership with ID.me. Shoppers can explore these alternatives on the Planet Fitness website to find suitable options for their fitness needs. Planet Fitness offers a variety of payment methods for its members, ensuring a seamless and convenient experience. They accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, they accept digital payment methods like Apple Pay and Google Pay, making it easy to manage your membership payments. However, they do not accept Venmo or PayPal, so it's essential to have an alternative payment method ready. Planet Fitness offers a variety of financing methods to make membership and store purchases more accessible to its customers. They primarily use Electronic Funds Transfer (EFT) through checking accounts for membership payments, which allows for convenient and continuous membership without interruptions. Additionally, some locations may request a secondary form of payment, such as a credit card, to ensure payment security. However, they do not explicitly mention acceptance of "buy now, pay later" services like Affirm, Afterpay, or Klarna on their website. Does Planet Fitness offer a senior discount?
Does Planet Fitness have a military discount program?
Does Planet Fitness have a student discount program?
Does Planet Fitness offer a birthday discount?
Does Planet Fitness offer a frontline worker discount?
What payment methods does Planet Fitness accept?
What financing methods does Planet Fitness accept?
What is the Planet Fitness price adjustment policy?
Planet Fitness does not have a price adjustment policy explicitly stated on its website. However, it does provide clear guidelines on membership cancellations and transfers. If you need to cancel your membership, you must contact your home club in person or via mail, and some members may be eligible to cancel online. Additionally, there are specific requirements for transferring your membership to a different club, such as being at least 90 days into your membership and not having transferred in the past 90 days.
Does Planet Fitness offer free shipping?
Planet Fitness offers a convenient and flexible shipping policy for its customers. There is no minimum order value to qualify for free shipping, but shipping and handling charges are automatically calculated based on the total weight of the order. If you are not completely satisfied with your purchase, you can return the merchandise within 60 days of receipt for exchange or refund, with a 10% re-stocking fee applying to customer choice returns. Additionally, Planet Fitness does not offer a membership program that includes free shipping, and exclusions may apply to certain products or international orders.
Does Planet Fitness have a loyalty program?
Planet Fitness offers a loyalty program that provides exclusive perks and discounts to its members. The program, which includes both the Classic and PF Black Card memberships, offers a variety of benefits such as unlimited access to home clubs, free fitness training, customized workout plans, group training sessions, and free Wi-Fi. Members can gain points and status by participating in the PE@PF program, which offers unlimited free fitness instruction in small groups. The PF Black Card membership, the most popular tier, provides additional perks like access to any of the 2,500+ locations worldwide, bringing a guest every time you work out, and premium access to partner rewards and discounts.
Does Planet Fitness offer free returns?
Planet Fitness offers a flexible return policy for its customers. If you are not completely satisfied with your purchase, you can return the merchandise within 60 days of receipt for exchange or refund. There is no minimum price for free returns, and the cost of shipping the return is not specified. However, for customer choice returns, a 10% restocking fee will apply. The original shipping fees are not refundable. Refunds are typically processed within 7-10 business days of the request being received, and the amount will be credited back to the original payment method. There are no exclusions mentioned, and the warranty is consistent across all purchase methods, including online, in-person, in-app, and through third-party sellers.
How do I track or cancel an order with Planet Fitness?
Planet Fitness offers a seamless order tracking and cancellation process for its customers. Once an order is placed, it typically ships within a few days, and customers can track their shipment by visiting the Shipment Tracking page on the Planet Fitness website, where they can enter their customer name, email, and phone number to receive updates on their order status. If needed, customers can cancel their order within a reasonable timeframe, and the brand uses a secure and reliable shipping method to ensure timely delivery. For any questions or concerns, customers can contact Planet Fitness's customer service department, which is available Monday through Friday from 9 am to 6 pm EST.
Does Planet Fitness sell gift cards?
Planet Fitness does not offer gift cards or e-gift cards. This means that customers cannot purchase a gift card to gift someone a prepaid membership. However, Planet Fitness does provide other payment options and offers coupons and discounts on their website. Additionally, the company has a satisfaction guarantee, allowing customers to return or exchange merchandise within 60 days of receipt if they are not completely satisfied.
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